I looked for it on YouTube but it's not there so I can't share it with you but here's what happens...
We see a guy walking along a beach and he's on his phone. We hear the person on the other end say something like, "Thank you for calling Chase Sapphire. This is Stacy from Springfield. How can I help you?" and the man on the beach gets a big comfortable smile on his face.
Why? Because he's reached a customer service rep on the phone? Most of us feel some sense of relief when that happens because we've usually been on hold for an extended period. Relief, not happiness. No, I think it's because the customer service rep he's reached is Stacy from Springfield, not Swapna from Surepally.
|"Stacy's at lunch. Can I help you? Hello?"|
Is Chase saying, subliminally or overtly, that you don't have to worry about it and can bring your service issues to a good, ol' fashioned, all-American white girl named Stacy... if you're a customer of "preferred" status?
I don't know. Maybe.