Submitted for your review: Two major screw-ups, two apologies. Which sounds like a professional who takes pride in what he does for a living and is genuinely sorry about the situation and which sounds like somebody who's just kind of annoyed by the whole thing and wishes people would get over it already and stop bugging him about it? (note: Keep in mind that one of these major screw-ups pertains to a baseball game and didn't even impact the win-loss outcome)
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