Okay, I just realized how "first-world problems" this is and I recognize that in the big picture, it's not that big of a deal. I have a roof over my head. I don't miss meals. There are no lives at stake here. Let's not focus on the admittedly whiny, bitchy problem but rather the level of "response" given to me, a paying customer, by a multi-million dollar corporation that spends a lot of that money on commercials, patting themselves on the back over how great their customer service is. Okay? Okay.
an extensive history of not being able to resolve problems with this company.